Privacy Policy for pk24

This Privacy Policy ("Policy") sets out how pk24 ("pk24", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to users ("you", "Player") of the pk24 platform accessible at pk24.ws. pk24 is Pakistan's premier online casino and sports betting platform, serving players across Karachi, Lahore, Islamabad, Faisalabad, and beyond.

pk24 is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection legislation. By registering an account with pk24 or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood how your personal data will be processed as described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and pk24.

pk24 collects personal data from you in several ways — directly when you register and use the platform, automatically through your interaction with our services, and occasionally from third-party sources as part of our verification and compliance processes. The categories of personal data we collect include:

pk24 does not collect sensitive personal data such as biometric data, health records, or religious or political beliefs. We collect only the minimum data necessary to operate the platform safely, comply with our legal obligations, and provide you with a high-quality gaming experience.

pk24 uses the personal data we collect for the following purposes. Each purpose is linked to a specific legal basis for processing, which is detailed in Section 4 of this Policy.

• Account Management: Creating and maintaining your pk24 player account, verifying your identity, and managing your account settings and preferences.
• Transaction Processing: Processing deposits and withdrawal requests via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT, and maintaining accurate financial records of all transactions in PKR.
• KYC & Fraud Prevention: Verifying your identity and age (21+ requirement), detecting and preventing fraudulent activity, money laundering, and other financial crimes.
• Responsible Gaming: Monitoring your gaming activity to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and fulfilling our responsible gaming obligations.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the pk24 platform, fix technical issues, and develop new features for Pakistani players.
• Customer Support: Responding to your enquiries, complaints, and support requests, and maintaining records of communications for quality assurance.
• Marketing Communications: Sending you information about pk24 promotions, bonuses, and new features — subject to your communication preferences and consent.
• Legal Compliance: Meeting our obligations under applicable laws, including anti-money laundering regulations, and responding to lawful requests from regulatory or law enforcement authorities.

pk24 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing is necessary to fulfil our contractual obligations to you as a registered pk24 player — including account creation, payment processing, and game provision.
• Legal Obligation: Processing is required to comply with applicable laws, including KYC/AML regulations, age verification requirements, and responses to lawful regulatory requests.
• Legitimate Interests: Processing is necessary for pk24's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Where we rely on your consent — primarily for marketing communications — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.

pk24 does not sell or rent your personal data to any third party. We may share your data with carefully selected third parties only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network operators receive only the financial data necessary to process your deposit or withdrawal transaction. These providers are contractually bound to handle your data securely.
• Identity Verification Providers: Third-party KYC and age verification services receive your identity documents for verification purposes only. Verified documents are not retained by these providers beyond the verification process.
• Game Content Providers: Third-party game studios and live dealer operators may receive a session token and anonymised player identifier to facilitate gameplay. They do not receive your full personal profile.
• Regulatory & Law Enforcement Authorities: pk24 will disclose personal data to competent authorities where required by law, including in connection with AML investigations, court orders, or regulatory compliance reviews.
• Business Transfers: In the event of a merger, acquisition, or sale of pk24's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

pk24 uses cookies and similar tracking technologies to operate the platform effectively, remember your session and preferences, and analyse how players interact with our services. The following categories of cookies are used by pk24:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled without breaking platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limit configurations to personalise your pk24 experience.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last, and which features are most used. This data is used solely to improve pk24's services.

pk24 does not use third-party advertising cookies or behavioural profiling technologies for external marketing purposes. You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect the platform's ability to authenticate your session.

pk24 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.

pk24 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• Encryption: All data in transit between your device and pk24's servers is protected by TLS 1.3 encryption. Data at rest is encrypted using AES-256 standards.
• Access Controls: Access to personal data within pk24 is restricted on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations and undergo regular security training.
• Two-Factor Authentication: pk24 offers SMS-based two-factor authentication for all player accounts and mandates multi-factor authentication for all internal administrative systems.
• Penetration Testing: pk24's platform undergoes regular independent security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: pk24 maintains a formal data breach response procedure. In the event of a breach that is likely to result in risk to affected individuals, we will notify impacted players and relevant authorities within the timeframes required by applicable law.

As a pk24 player, you have a number of rights in relation to your personal data. pk24 is committed to facilitating the exercise of these rights in a timely and transparent manner. All verified requests will be processed within 30 days of receipt.

To exercise any of the above rights, please contact pk24's Data Protection team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request. Please note that some rights are subject to exceptions — for example, the right to erasure does not apply where pk24 is required to retain data to comply with a legal obligation.

pk24 operates a strict 21+ age policy. The pk24 platform is not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

pk24 takes the following steps to prevent underage access to the platform:

• All new players are required to confirm they are aged 21 or over during the registration process.
• CNIC verification is required before any withdrawal can be processed, allowing pk24 to confirm the account holder's date of birth.
• If pk24 reasonably suspects that an account is held by a person under 21, the account will be suspended immediately pending age verification. If underage use is confirmed, the account will be permanently closed and all funds forfeited.

With your consent, pk24 may send you marketing communications about promotions, bonuses, new games, and platform updates via SMS, email, or in-platform notifications. You are under no obligation to receive marketing communications, and your choice will have no effect on your access to the pk24 platform.

You may update your marketing communication preferences at any time by:

• Visiting the "Notifications" section of your pk24 account settings and adjusting your preferences.
• Clicking the "Unsubscribe" link included at the bottom of any pk24 marketing email.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Please note that even if you opt out of marketing communications, pk24 will continue to send you transactional and service-related messages — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the operation of your account.

pk24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The "Last Updated" date at the top of this page will always indicate when the most recent revision was made.

Where a material change is made to this Policy — meaning a change that significantly affects how we collect or use your personal data — pk24 will notify registered players by email to the address on file at least fourteen (14) days before the change takes effect. Non-material changes will take effect immediately upon publication.

We encourage you to review this Privacy Policy periodically. Your continued use of pk24 following the publication of an updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk24 handles your personal data, please get in touch with our Data Protection team using the contact details below. We are committed to responding to all genuine privacy enquiries promptly and transparently.

pk24 takes all privacy complaints seriously. If you are not satisfied with our response to your enquiry, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.